FAQs

 

 What Happens Once I Have Placed an Order?

We will notify you by email as soon as possible to confirm receipt of your order - generally this will be an automated e-mail response. Our acceptance of your order will take place upon dispatch of the product(s) ordered. 

All items are subject to availability. On the rare occasion that the goods you have ordered are not available, we will inform you of this as soon as possible with an explanation of why this has happened. Woven Retail has taken care to ensure that prices quoted on the website are correct at time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices on the website. All prices displayed are inclusive of VAT. 

Occasionally, delivery of your order may be delayed or postponed. On the rare occasion that this may happen we would make every effort to keep you as informed as possible and discuss revised delivery timescales with you.


Can I get my item delivered to store?

You sure can. We are based on Elvet Bridge in Durham City Centre. Simply select this as the delivery method when you purchase your item. When you come to collect your item, you must bring with you, if you paid by credit card, a valid photo ID and the card you paid with. If you paid using PayPal you must bring photo ID and a proof of address; this can be a utility bill or drivers licence.


Can I track my order?
You sure can! Once we have dispatched your item, you will receive a confirmation from us with a tracking number attached. Simply go to http://www.royalmail.co.uk/track and enter your details. If you have any problems using this service don't hesitate to give us a call and we will help you track your parcel.



Can I cancel my order/ make any amendments? 

We endeavor to send out all orders made before 3:00pm the same day, so if you quickly ring us on 0191 374 1002, we may be able to arrange this for you.



The item I have received is faulty. What shall I do?

We're so sorry to hear that! Send us an email to sales@wovendurham.co.uk with all the details and we will get this resolved for you.



Do You Have Gift Cards?

We certainly do! You can find these in our ‘Gift Vouchers’ department on our website or pop in store and ask one of our sales assistants. If you require a higher amount than available on our website, give us a call on 0191 374 1002 and we can certainly get this arranged for you. Please note that no cash alternative will be given for gift cards and terms and conditions are non-negotiable.



The product I want is out of stock/doesn't have my size. Is there anything you can do?

Sure, here at Woven Durham, we have great relationships with our brands and they are always willing to go the extra mile to make sure we can get you the product you want. Simple send us an email with the name of the product and size and we will try our best to get you the product or offer you an alternative.

 

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